Privacy Policy

At Thika Pest Control, we value your privacy and are committed to protecting the personal information you share with us. Whether you engage with us through our website, mobile platform, customer support, or on-site services, we handle your data with care, transparency, and in compliance with Kenyan data protection laws.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you access our services, request pest control solutions, schedule appointments, or interact with our content. By using our services, you agree to the terms described in this policy.

1. Information We Collect

To provide efficient pest control, mosquito net installation, hygiene, and cleaning services, we may collect the following types of information:

a) Personal Information

Collected when you:

Book a pest control or hygiene service
Request a quotation or inspection
Purchase mosquito nets, sanitary bins, or cleaning products
Subscribe to newsletters or promotional updates
Contact our support team

Examples of personal information we collect:

Full name
Phone number
Email address
Physical and postal addresses
Payment information (mobile money, card, transaction references)

b) Service-Specific Information

To ensure proper service delivery, we may collect:

Type of pest or hygiene issue
Location and access instructions
Service dates and history
Photos or videos of infestations or site conditions

c) Website and App Usage Data

When visiting our website or app, we may collect non-personal data such as:

IP address
Device type and browser
Pages viewed and time spent
Search terms
Interaction with forms, chatbots, or promotional banners

This data is mostly anonymous and helps improve our services and user experience.

2. How We Use Your Information

We use your data to provide timely, personalized, and effective services:

Service Delivery: Schedule, perform, and follow up on pest control and hygiene services
Customer Communication: Confirm appointments, technician arrivals, and schedule changes
Customer Support: Respond to inquiries, complaints, or service/product requests
Payments and Invoicing: Process payments and send receipts
Internal Operations: Improve service quality, train staff, manage logistics, and analyze trends
Marketing and Education: Share tips, reminders, and special offers (only if you opt-in)

We do not use personal data for profiling or automated decision-making.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data. Limited sharing occurs only under specific circumstances:

a) Authorized Service Providers

We may share data with:

Payment processors (e.g., M-Pesa, banks)
Delivery and logistics partners
IT service providers for hosting, CRM, or analytics
SMS and email communication platforms

b) Legal and Regulatory Requirements

We may disclose your data:

As required by law enforcement or government authorities
In response to court orders or subpoenas
To prevent fraud, criminal activity, or safety threats

c) Business Transfers

In case of a merger, acquisition, or sale of assets, data may be transferred subject to confidentiality agreements.

4. How We Store and Protect Your Data

Thika Pest Control prioritizes data security through:

Secure servers and firewalls
Password-protected systems
Data encryption during transmission
Staff confidentiality agreements
Regular audits and access controls
Limited employee access to personal data

No system is completely risk-free, but we continuously update our cybersecurity to minimize vulnerabilities.

5. Your Rights

Under Kenyan data protection laws, you have the right to:

Access: Request a copy of your data
Rectification: Correct inaccurate or outdated information
Erasure: Request deletion of data if no legal obligation exists
Restriction: Limit how we use your data
Object to Marketing: Opt out of promotional messages anytime
Data Portability: Receive your data in a structured digital format

To exercise these rights, contact us at [insert email] or call our support line.

6. Cookies and Tracking Technologies

Our website uses cookies to improve browsing experience, analyze traffic, and tailor content.

Cookies remember preferences, login sessions, and website usage patterns.
You can manage or delete cookies through your browser, though some functionality may be affected.

7. Third-Party Links

Our website may contain links to external sites:

Thika Pest Control is not responsible for third-party content or privacy practices.
Review third-party privacy policies before sharing information.

8. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect personal data from minors.
If you believe a child has provided data, contact us to delete it.

9. Policy Updates

We may update this Privacy Policy to reflect service or legal changes.
Updates will show the “Last Updated” date.
Major updates may be communicated via email or website notifications.

10. Contact Us

For questions or concerns about this Privacy Policy or your data, reach us:

Phone/WhatsApp: +254 717 819204
Email: service@thikapestcontrol.co.ke
Website: www.thikapestcontrol.co.ke

Our support team is available Monday to Saturday, 8 AM – 6 PM.

Your Data, Security, and Privacy Protection