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Thika Pest Control

Refund Policy

Hassle-Free Refunds and Returns for Our Services and Products

RETURN & REFUND POLICY

At Thika Pest Control, we prioritize safety, hygiene, and customer satisfaction. Whether you’ve purchased our high-quality pest control products or hired us for professional services, we want you to feel confident in your decision. Our return and refund policy is designed to be fair, transparent, and client-focused. If something doesn’t meet your expectations, we are here to make it right.

RETURNS FOR PRODUCTS

We offer a wide range of pest control products, including insecticides, rodent baits, termite treatments, mosquito repellents, traps, protective gears, and pest management kits. If for any reason you are not satisfied with a product purchased from us, you may be eligible for a return.

Eligibility for Return

  • Return requests must be made within 7 days from the date of purchase.
  • Items must be unused, unopened, and in their original packaging with all labels intact.
  • Valid proof of purchase, such as a receipt, order number, or delivery note, must be provided.
  • Products must not be damaged or altered after delivery.

Non-Returnable Items

  • Products that have been opened or used, even partially.
  • Items damaged after delivery due to improper handling, storage, or use.
  • Custom or personalized products.
  • Products marked as “non-returnable” at the time of sale or promotional offers.

How to Initiate a Return

  • Contact our support team within the 7-day window via:
  • Call/WhatsApp: +254 717 819204
  • Email: service@thikapestcontrol.co.ke
  • Provide order details and the reason for return.
  • Our team will guide you through the return process, including pickup or drop-off instructions depending on your location in Kenya.
  • Returned products will be inspected upon receipt.
  • If conditions are met, we will process a refund or replacement.

REFUNDS FOR PRODUCTS

  • Approved returns will be refunded to your original payment method (Mpesa, bank transfer, card, etc.).
  • Partial refunds may be issued if the product is partially damaged but still eligible.
  • Refunds are usually processed within 7 business days, though banking or mobile system processing times may vary.

REFUNDS & GUARANTEES FOR SERVICES

Thika Pest Control offers one-time and scheduled services including:

  • Fumigation and pest management
  • Termite inspections and treatment
  • Bedbug elimination
  • Rodent management
  • Cockroach and ant control
  • Mosquito reduction
  • Bee, wasp, scorpion, and spider control

We aim to deliver professional, long-lasting results in every service.

Eligibility for Refund or Re-treatment

  • Notify us within 48 hours after service if unsatisfied.
  • A technician will perform a free follow-up inspection.
  • If the initial service did not meet our quality standards, you may receive:
  • A free re-treatment, or
  • A full or partial refund depending on the situation.

Scenarios Where Refunds Will NOT Be Issued

  • If aftercare instructions were ignored (e.g., cleaning too soon after treatment, applying other chemicals).
  • If a new or unrelated infestation appears after treatment.
  • Complaints made outside the guarantee period stated in the service agreement.
  • Re-infestation caused by neighboring areas.
  • Service delays due to customer unavailability or denied access.

Service Warranty Periods (may vary by service):

  • Termite control: 6 months – 1 year
  • Bedbug treatment: 30 days – 3 months
  • Cockroach treatment: 1 – 3 months
  • Rodent control: 1 – 3 months
  • Mosquito control: 1 month

Refer to your individual service agreement for exact warranty coverage.

CANCELLATION POLICY

  • Contact us at least 24 hours in advance to cancel a scheduled service.
  • Timely cancellations will be fully refunded.
  • Cancellations made less than 24 hours before appointment may incur a 10% cancellation fee or may not be eligible for a refund if resources were already allocated.
  • No-shows may be considered service rendered unless rescheduled with notice.

EXCHANGES

  • Product exchanges are allowed if the item is eligible for return (unused, sealed, within 7 days).
  • Exchanges can be made for products of equal or higher value (additional payment may be required).
  • Initiate exchanges through our customer service channels.

DAMAGES AND ISSUES

  • Inspect products or serviced areas upon delivery or completion.
  • Report the following within 24 hours:
  • Product defects
  • Damage during shipping
  • Service-related concerns (e.g., missed spots, incomplete treatment)
  • We will respond promptly to inspect and resolve the issue at no extra cost.

SHIPPING & RETURN LOGISTICS

  • Approved returns within Thika will be picked up by our team.
  • In other locations, clients may drop off products at a designated point or ship them at their own cost.
  • Shipping fees for returned products are non-refundable unless the return is due to our error (e.g., wrong product shipped).

HOW TO CONTACT US

  • Call/WhatsApp: +254 717 819204
  • Email: service@rafikipestcontrol.com
  • Website: www.thikapestcontrol.com
  • Customer support is available Monday to Saturday, 8 AM – 6 PM.

OUR PROMISE

  • We value your trust and prioritise your safety and satisfaction.
  • Whether you are a homeowner, business, or property manager, our job isn’t done until you’re satisfied.
  • If something goes wrong, we will take all reasonable steps to make it right.
  • At the heart of Thika Pest Control is a commitment to integrity, service, and lasting customer relationships.